Refund policy

14-Day Right of Withdrawal

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you may withdraw from your eligible online purchase within 14 days without giving a reason.

Access your orders to request a cancellation or return for an eligible purchase.

You may be asked to verify your email address before accessing your orders.

For eligible goods, the 14-day withdrawal period generally begins after you, or a person designated by you other than the carrier, receives the goods. Where an order is delivered separately, the period may begin after receipt of the final item, where required by applicable law.

To exercise an applicable statutory right of withdrawal, use the electronic withdrawal, cancellation, or return function available through the button above and submit the requested order details within the applicable withdrawal period.

After exercising your right of withdrawal, you must return eligible goods within the period required by applicable law. Unless otherwise required by law, you are responsible for the direct cost of returning the goods.

Where the statutory right of withdrawal applies, eligible payments will be refunded in accordance with applicable law. This may include the standard outbound delivery cost where legally required, but does not require reimbursement of additional costs arising from a more expensive delivery method selected by you.

No 25% restocking fee will be applied where doing so would conflict with your statutory right of withdrawal or other mandatory consumer rights.

The statutory right of withdrawal does not apply to every product or circumstance. Where permitted by applicable law, certain sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded after the seal has been removed. Other statutory exceptions may also apply.

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.

Refunds

For standard returns, approved refunds are issued to your original payment method after inspection. A 25% restocking fee applies to the product value where permitted by applicable law. Original shipping is non-refundable except where reimbursement is required by applicable consumer law.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect, or unless applicable consumer law requires otherwise.

Processing Time

Once your return is approved and inspected, standard refunds are usually processed within 3–5 business days. Banks and payment providers may take 10–15 business days to reflect the funds. Statutory withdrawal refunds will be handled within the timeframe required by applicable law.

Damaged Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. Once verified, we’ll arrange the appropriate next step.

Final Sale

Items marked as final sale cannot be returned, refunded, or exchanged unless a return, refund, withdrawal, cancellation, or other remedy is required by applicable consumer law.

Return Approval

For standard returns, once your return is approved, you’ll receive return instructions and an RMA number. Returns sent without approval may be delayed or rejected. This requirement does not limit your ability to exercise a statutory withdrawal or other mandatory consumer right through the process provided by StylinArts.

Condition Check

Returned items must be received in a clean, unused, unworn condition with all original packaging, tags, hygiene seals, and accessories included where applicable. Any assessment of an item returned under statutory consumer rights will be made in accordance with applicable law.